FAQ
Photo products FAQ
Video products FAQ
How to activate the software?
Activation by code:
1. Download the software or open a previously downloaded version of the program.
2. Copy the activation code from the text message that you received after purchasing the software and paste it into the text field in the Help –> Activation window.
3. Click Activate.
Activation with a file:
1. Save the file with the activation code supplied with the message received when purchasing the product to a separate folder;
2. Download the software or open a previously downloaded version of the software;
3. In the Help –> Activation window, click Open and specify the path to the saved activation code (file);
4. Click Activate.
How many times can I activate the program?
One Activation Code can be used to simultaneously activate the program on two computers: the main workplace and the backup installation.
Activation on the second computer is allowed for backup purposes, so as not to interrupt work process in the event of problems with the main workplace.
You can also use the second activation to install it on a laptop, for example, to work on the road.
However, under the terms of the license, the license should be purchased separately for each main workplace. If necessary, you can get additional licenses with special discounts.
How do I move the program to another computer?
How can I upgrade the software? Do I have to pay the full price for the new program?
If you buy an additional license to work on a second computer, you pay for the second program with a 20% discount. The discount percentage increases depending on the number of licenses you purchase. Ask your manager for a discount on additional licenses.
How do I update the software?
After the free upgrade period, you can buy 1-year updates in your profile.
The cost of a 1-year update is 25% of the software price.
Contact the manager if you have any questions or difficulties when ordering an update in your profile.
How do I get a discount?
There are also discounts valid not only during promotion campaigns:
– you can get from 20% to 40% off by purchasing multiple licenses of the same software (depending on the number of licenses);
-If you buy 2 or more different programs, you get a 20% discount.
How secure is the purchasing procedure?
All data entered by you on the payment form of the PayU processing center are fully protected in accordance with the PCI DSS security standard. We get only the information about the payment delivery.
You will get a message about payment authorization at the e-mail address you specified when making the payment. If, in your opinion, there was a delay in order processing, please, contact us at info@triaxes.com.
Personal data of the buyer.
When placing an order you (Client) provide the following information: full name, email address, phone, shipping address. Triaxes company uses this information to fulfill the obligation towards the Client. Triaxes company shall not disclose the information received from the Client. It is not considered a violation to provide personal information of the Client to agents and third parties acting on the basis of the agreement with Triaxes in order to execute obligations towards the Client. It is not considered a violation of the obligations to disclose the information in accordance with the valid and applicable requirements of the law.
Personal information of the user is kept confidential, except in cases when the information is voluntarily provided by the user to the public. In this case, the user agrees that a certain part of his personal information becomes public.
Triaxes company reserves the right to store users’ personal information in accordance with internal regulations. Triaxes company guarantees organizational and technical measures to protect personal information from unauthorized or accidental access, destruction, alteration, blocking, copying, distribution, as well as other illegal actions of third parties with it.
How can I get a refund?
When buying software a refund takes place only on the condition that the program has not been activated (the activation code wasn’t sent).
* Buyers return products at their own expense.
Refunds are not made in the following cases:
1. The buyer shall have no right to return the used goods, when the exterior of the product and its consumer characteristics were affected, in the absence of a document confirming the fact and conditions of purchase of the specified goods (the Law “On Protection of Consumers’ Rights” of the Russian Federation).
2. The software of good quality cannot be returned and exchanged, since it refers to the “List of non-food items that cannot be returned or exchanged” in accordance with Article 25 of the Law “On Protection of Consumers’ Rights” of the Russian Federation.
3. The nominal licenses are not subject to the return or exchange according to the Decision of the Government of the Russian Federation “On approval of the Rules of the remote sale of goods”: “Buyer has no right to refuse the goods of good quality having individually defined properties if the specified goods may be used only by the consumer”. Nominal licenses are corporate licenses and licenses issued for a particular person or entity.
Who should I contact with questions about my order, payment or delivery?
Do you have any Guidance and/or some pieces of advice concerning the production technology?
Can I use your software on a Mac?
What is the difference between 3DMasterKit and Legend?
Triaxes Legend is intended to prepare stereo/flip images for printing on the lenticular material directly using special large-format UV-plotters: Mimaki, Arizona, Sun, etc.
Triaxes Legend has a range of additional functions that enable you to generate an image for printing on the lenticular lens.
The following peculiarities of Triaxes Legend compared to 3DMasterKit allow to prepare an image for printing on the lenticular material.
- Source image transparency support, output image transparency support;
- Mirroring of the encoded image;
- Positioning frame generation for more accurate lenticular lens positioning;
- Different image resolutions for X- and Y-axis.
What is the purpose of the pitch-test?
How to make a pitch-test correctly?
Switch to the Lenticular tab of the Navigator window and press Generate Pitch test. There will appear the Pitch test dialogue where you should specify the lenticular step in lpi (for example, 70 lpi) as well as the printer resolution in ppi.
You can leave all the other parameters as they are. The test step (lpi) must be 0.1.
The program will automatically determine the resolution of the printer connected to your computer in ppi (see the bottom part of the dialogue). Enter this value into the Resolution field. Then you need to press the Generate button and print the test on the paper that will be used for the final images. Let the test image dry.
Apply the test image to the lenticular material being tested, match the test image stripes with the lens and press tight. Then choose the code stripe that changes its color simultaneously along its full length. The number value of the stripe (for example, 70.1) – is the target value of the pitch-test. Use this value to generate encoded images. You can also watch this video on the topic.
You can make a follow-up pitch-test and find the second decimal number. To do that – change the following values in the dialogue:
1) Change the test step into 0.01
2) Change the step value (lpi) into the value found during the first pitch test.
As a result, all the numeric values of test stripes will have 2 digits after the decimal point (for example, 70.1).
Is it necessary to use Photoshop to prepare images?
StereoTracer enables you to generate a series of frames out of a source image and a depth map. You can save such a series and import it into 3DMasterKit to create a 3D image.
How is CMYK images support realized?
When you open a CMYK image, temporary inner copies are created in the RGB model so that you could see the source images on the screen (displays work with RGB). When the image is encoded CMYK data are used (in the “To file” mode only). The encoded image is NOT converted to RGB and is NOT shown on the display. When the encoded image is created the color profile of the FIRST (source) image is used.
What is the templates' purpose? How to work with them? Is it necessary to use Photoshop to process templates?
Photographers generally use templates to quickly create colorful children and wedding design stereo photos.
3DMasterKit application provides ample opportunities to adjust the template. You can exchange places of layers, replace, scale and rotate elements of a template at any angle. The software allows any number of modifications that can be executed without any loss of quality. Besides, all modifications can be canceled or repeated thanks to the multi-stage feature Undo/Redo.
Perform this sequence of operations when working with templates:
1. Launch 3DMasterKit;
2. Open a file with a template;
3. Add any photo that you’d like to decorate with a stereo template;
4. After a template is adjusted the generation command can be executed. 3DMasterKit creates a sequence of frames for encoding.
5. Sequence of frames for the lenticular screen can be encoded or saved for further processing.
6. Adjusted template can be saved as a “project” for further use.
3DMasterKit enables to combine templates with each other, create new templates using the existing ones. You can open a few templates in the application and compile a new theme, which can be used for further photo decoration. You can create new graphical elements in Photoshop, which can be easily added into existing templates or create new templates.
Is it possible to use lenticular lens without the adhesive layer?
What is the purpose of the laminator, what are the special requirements to pay attention to?
Is it possible to preview the image before printing?
- Anaglyph mode. Special red-cyan glasses are needed to view anaglyph stereo images.
- Stereo pair for the direct view on the screen in 3DMasterKit. You do not need any special devices to watch the stereo pair on the screen in this mode. Just defocus your eyes in such a way that each eye looks at its own picture of a stereo pair.
- Animation mode helps to see the final result more vividly. The applications enable to save effects into animated .gif and .avi files (these are short videos that can be used to demonstrate the effect to a customer or put on your website).
How to choose lenticular lens?
- a number of LPI;
- lens thickness;
- viewing angle.
1. Lens per inch (LPI). The more LPI, the thinner the lenses, correspondingly, the more of them there are in one inch. Lenticular sheets with high LPI (60-100) are generally used for viewing images from short distances and for creating small formatted production (from the size of a small calendar to pictures of 50×70 cm). Lenticular sheets with low LPI (10-20) are used for viewing from a distance of more than 3 meters and are usually used for large-format works (advertising panels, light-boxes, sign plates). The higher index of LPI (the thinner lenses) you have, the more print quality you need (resolution, printing accuracy).
2. Lens thickness is connected with the LPI index. Generally, the more LPI the lenticular sheet has, the thinner it is. Lenticular screens of 60-100 LPI are the thinnest. They can be firm or flexible. Flexible lenses are used for souvenir production, labels, greeting cards, covers; firm ones are better for pictures, portraits, and so on.
Lenticular sheets of 10-40 LPI are thicker and firmer, and they are used to make large-format production.
3. Viewing angle. The smaller viewing angle the lenticular lens has, the more depth the stereo image printed on such a lens has. According to this characteristic lenticular lenses are divided into the following types:
- all-purpose lenses (viewing angle: 44-45 degrees) – are suited for stereo as well as flip images;
- 3D lenses (viewing angle smaller than 30 degrees) – are suited for stereo images;
- Flip lenses (viewing angle greater than 45 degrees) – are suited for all kinds of flip effects.
What printer should I use to print stereo and flip images?
How can I get rid of moiré?
Every color has its angle. Focus on the dominant color and choose the rotation angle that enables to cut down the moiré effect to a minimum.
You can rotate the image by the calculated angle in the application with the help of the Rotate precise dialogue (menu item: Edit → Transform → Rotate precise). Hotkeys: Ctrl+Alt+R.
How can I get rid of 3D image “ghosting” (doubling of the 3D image)?
1. Encoding step is not accurate
You need to make a pitch-test and use the most accurate (probably, even to the fourth decimal place) encoding step when you encode the image (see the 3DMasterKit User Guide, Section 2.10.2 “Correcting the encoding pitch”, page 19.)
2. Inaccurate alignment of the image to the lenticular material. Ensure that you matched the lenses with the stripes of the encoded image accurately and only after that stick them together. For more accurate alignment you can use the Alignment marks that are printed around the image and enable to control the alignment: when you look at the image perpendicularly you should see the volume and depth of the 3D effect, especially in the central part of the image. Switching from one stereo zone to another one should occur when you change the observing position to the left and to the right by the same angle. Watch the image carefully at the intended viewing distance.
3. Inaccurate printing
Calibrate your printer to increase print accuracy.
4. Ink smearing.
Choose ink and CIS (continuous ink system) of good quality, because if your ink smears, print accuracy worsens. The stripes of such an encoded image will not match the stripe width of the lenses. Ink smearing may be also caused by defective paper.
5. Printer settings are wrong
Check the Borderless (print) checkbox in printer settings.
6. Parallax is too big
If you observed all the conditions above, your foreground objects are doubling because the parallax value is too big. Decrease the parallax value.
How should I calculate the parallax?
When you create a 3D lenticular image by generating layers, you can set the parallax value in % of the image width. In Triaxes 3DMasterKit (and Legend) you can set the background parallax, which regulates how objects will be pushed away from the viewer, and foreground parallax, which regulates object “protrusion” from the image.
Changing the background and foreground parallaxes proportionally influences all the layers and regulates the 3D effect of the resulting image.
The 3D effect depends on many conditions, as well as image design and composition, that is why there are no univocal recommendations on how to choose parallax values. Experience has shown that good results can be obtained with parallax values ranging from 3% to 7%. The software default parallax value is 5%.
Moreover, project layers are arranged by their distances (the layer closest to the viewer is situated at the top of the scale). The distances between layers are set in %.
You can control the 3D effect of your project in 2 ways:
1) change the background and/or foreground parallaxes;
2) change the distances to individual objects using the scale.
If the 3D effect on the resulting image seems too small, you can increase the parallax values up to 7% or even 10%. You can also draw closer the foreground objects and set back the background.
If the foreground objects look blurry on the resulting 3D image, you can reduce the foreground parallax up to 3% or reduce the protrusion of the foreground objects up to 60-70%.
We recommend working out your own scheme for your projects and materials.
See also the 3DMasterKit User Guide, section 4.2 The process of making a multilayer photo, page 60.
How can I calculate the necessary number of frames for a 3D image?
The minimal number of frames required for getting a satisfactory 3D image can be calculated with this formula:
Nmin=Res/Pitch,
where:
Nmin – minimal number of source frames;
Res – print resolution;
Pitch – lenticular lens step – lens per inch (lpi).
For example, if you encode the image with the 600 ppi resolution and the lenticular lens step is 60 lpi (pitch=60), then you need at least 10 frames. Practically, you can increase the value that you got by 2-3 times if the computational resources of your computer allow you to do that. It will help to get a higher quality of a 3D image.
What is the difference between resolution in PPI and DPI?
Is it possible to install the software on several computers?
How can I restore my program if I reinstalled the operation system or changed my computer?
If you lost the backup copy or activation code, our specialists will help you restore the software and the activation code from our database. In some cases, an update is required.